Voice Table Reservation

When a customer calls to book, Cantica® answers on behalf of the restaurant and asks for the date, time, party size and any preferences (indoors, outdoors or a specific table). It handles call queues at peak times and, when needed, can transfer the call to a member of staff at any point, for example for special requests or large groups.

Customers can speak naturally (“I’d like a table for four tomorrow evening around eight”) and the AI restates the request for confirmation to avoid misunderstandings. If anything is ambiguous, Cantica® asks specific questions and always finishes with a clear summary of the date, time, party size and any notes (“an outdoor table”, “near the window if possible”).

The system uses a digital table plan with each table’s capacity, rooms, zones, possible combinations and cover limits per sitting. Following your rules, it suggests only times and arrangements within capacity, helping you avoid overlapping bookings and overcrowded rooms, even on your busiest evenings.

Set rules for sittings (first or second sitting, shorter slots or cut-off times for large groups), average service duration and which tables can be combined. Cantica® follows these rules automatically when suggesting times, helping you make the most of available covers without promising seats you do not have.

Phone reservations are synchronised with your PWA and front-of-house tools (management software, table planner, CRM). See phone, web and digital-channel bookings in one place, avoiding duplicates and helping staff coordinate more effectively.

Cantica® can handle bookings in multiple languages and, when connected to your messaging tools, send automatic reminders to reduce no-shows. Each call provides useful data on popular days and times, average party size and attendance rates, helping you optimise sittings, covers and promotional strategies.